As a Customer Success Operations Manager, you will build the systems, workflows, and insights that help GrowthX's Customer organization deliver exceptional client experiences at scale. You will bridge creative operations and business performance, ensuring Client Delivery teams have the clarity, data, and structure they need to deliver high-quality work, on time, every time. You'll drive operational excellence across content production, client communication, and delivery management.
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As a Delivery Operations Manager, you will manage and optimize processes, ensuring high-quality outcomes and seamless delivery. This role combines operational rigor, analytical thinking, and cross-functional collaboration, offering a significant opportunity to make an impact. You'll collaborate with a Senior Technical Delivery Manager, engage with Expert Contributors, conduct quality reviews, monitor pipeline health, track project progress, develop documentation, partner with stakeholders, and provide regular updates.